Hi @ketjup,
There may be an issue with Instagram at the moment. We are looking into it. For now, please try the following steps.
Instagram has depreciated their "Legacy API" on June 29. You will need to reacquire a new access token, create a new shortcode & replace each existing shortcode for any of your IG accounts that were using the depreciated API.
For more detailed instructions, please follow these steps:
Make sure you are running the latest version of the Feed Them Social free plugin (currently 2.8.6).
You will need to be able to log into your (or your client's) Instagram account in order to generate an access token to display your (or your client's) IG feed. Due to Instagram's depreciation of their old "Legacy API", you will need to log in and gain a new access token, then generate a new shortcode and apply the new shortcode to your page. You may also need to clear the FTS cache for the new changes to take effect.
Please start by deleting our app from within your (or your client's) instagram account.
On the desktop, go to your Instagram account and then click the settings gear icon so you see the popup of options.
Now click on the Apps and Websites option.
Once on the next page click Remove under the Feed Them Social App.
Now go back to your WordPress dashboard, under the Feed Them > Instagram Options page in our plugin and click the button to get a new access token.
Even if you receive an error message, scroll down and click the green 'Save All Changes' button. Then go to the Feed Them > Settings page to generate your shortcode. Copy and paste your new shortcode to the page of your choosing.
Lastly, Try Clearing the cache by clicking to Feed Them tab > Settings > Global Options > Clear cache
Be sure to clear any other Caching plugins you may have installed also.
Let me know how it goes,
Thread Starter 
ketjup
(@ketjup)
Hi Slickchris,
Thank you for your fast response. I followed your instructions step by step but i must say they didn't work.
We have never had this problem before, we updated all our sites after the 29th of June. It seems like the site doesn't connect with Instagram somehow?
I checked a few of our other sites and the plugin seems to work on those.
I deactivated all the plugins that could maybe interfere with FTS but that also didnt seem to work.
I'd like to hear if you have any other suggestions or information.
Thank you in advance.
Hi @ketjup,
Between both of our responses, we may have nearly run the gamut on the troubleshooting. Here are the rest of our known fixes.
It's possible that another plugin or theme may be interfering. Try deactivating all other plugins besides the Feed Them Social plugins temporarily. Then test to see if it works. If this works, try reactivating them, one by one, to see which one is causing the issue.
If deactivating all plugins doesn't help the issue try switching themes to one of the default WordPress themes then look at the page (this can be done under the Appearance tab of your install). It's possible the theme is causing errors.
On rare occasions we might see conflict with a php/server update. You may want to contact your webhost regarding any recent changes or issues.
The only other troubleshooting protocol I could recommend would be to delete our plugin and reinstall. We have seen a small uptick from users yesterday regarding issues with Instagram, so it is possible that IG itself is to blame. However, we are unable to recreate the issue in our testing, as everything appears to be running smoothly on our end.
Let us know how it goes.
Thread Starter ketjup
(@ketjup)
Hi @slickchris,
We found out what the problem is.
Apparently our client send us the wrong Instagram account without any posts in it.
I'm sorry for wasting your time!
But thank you for the great support!
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